Systems – Terms & Definitions

The use of technology or software to perform recurring tasks or workflows with minimal human intervention, increasing efficiency and reducing errors.

The point in a workflow or process that requires the longest time or has the lowest capacity, causing the entire system to slow down and limiting throughput.

Software and processes used to manage a company’s interactions and relationships with current and potential customers, organizing data across the sales and service cycle.

The assignment of authority to another person (employee or contractor) to carry out specific activities. It is a key function of effective leverage and scaling.

The process of connecting two or more separate software systems or applications so they can exchange data and function as a unified workflow.

A measurable value that demonstrates how effectively a company is achieving its objectives. KPIs are essential for measuring the health of a system.

The smallest amount of effort or input required to produce the desired outcome, encouraging efficiency by eliminating unnecessary steps in a system.

A systemized process for bringing a new client, employee, or vendor into the business workflow, ensuring they have the information and resources they need.

The business practice of contracting work or specific business functions to an external party, often used to leverage specialized skills or save costs.

A visual tool used to clearly illustrate the steps, decisions, and roles involved in a specific workflow, making it easier to analyze and optimize.

The capacity of a system or process to handle a growing amount of work or customers without negatively impacting performance, efficiency, or cost structure.

A set of step-by-step instructions compiled by a company to help workers carry out complex routine operations, ensuring consistency and quality.

The rate at which a system can process inputs and produce desired outputs (e.g., the number of products manufactured or clients serviced per hour).

A series of tasks defined to produce a specific outcome. It details the steps, the order of steps, and the parties responsible for execution.